Privacy Policy

“Data Controller”, Person in Charge And Responsible For The Treatment


Regarding Privacy, the consultation of this site by the user, involves the employment of personal data type of information. For these purposes, the Data Controller of the  personal information you have provided is Gloria Giannelli Ditta Individuale (Individual Company), Fiscal Code GNNGLR59T60M126R,  VAT Number 00693310500 in the person of the legal representative with registered office in Via Don Giovanni Minzoni, 13 Volterra PI 56048 Italy.

Within the Company itself the personal data collected is processed by employees who act as “persons in charge”, following the specific instructions and indications given to them.



Place of data processing


The treatments connected to the web services of the website, take place at the Data Controller Company headquarters in Volterra and they are only handled by technical staff of the appointed office of the treatment, or by persons in charge of occasional maintenance operations. No data deriving from the web service is communicated or disseminated (art 90 GDPR). Personal data provided by users who send requests for information material are used only for the purpose to perform the service or activity requested and are communicated to third parties only if this is necessary to the purpose. (art 3 GDPR).



Privacy Policy for website visitors


This Privacy Policy is intended to describe the management of this site, with reference to the processing of personal data of users / visitors who consult it. This is an information that is also provided pursuant to art. 13 of Legislative Decree 196/03 – Personal Data Protection Code – to those who connect to the Gloria Giannelli corporate website and use the related web services starting from the address [https: //www.gloriagiannellialabastri .com].

The site [] is owned and managed by Gloria Giannelli which guarantees compliance with the legislation on the protection of personal data (Legislative Decree 196/03).



What is personal data and personal data processing


Any operation or complex of operations, carried out without the use of electronic tools, concerning the collection, registration, organization, conservation, consultation, processing, modification, selection, processing, and processing of personal data extraction, comparison, use, interconnection, blocking, communication, dissemination, deletion and destruction of data, even if not recorded in a database..



Type of data processed and purpose of the processing


1) Navigation data


The computer systems and software procedures used to operate this site acquire, in normal operation, some personal data that are then implicitly transmitted in the use of Internet communication protocols.

This is information that is not collected to be associated with identified interested parties, but which by their very nature could, through processing and association with data held by third parties, allow users to be identified.

All our activities are governed by strict ethical principles and we are committed to protecting the privacy of all visitors to our website. For this reason, the way in which we collect and store data is strictly connected to how we use our website and related services.



2) Data provided voluntarily by users / visitors


If users / visitors, connecting to this site, send their personal data to access certain services, or to make requests in email, this involves the acquisition by Gloria Giannelli of the address of the sender and / or other possible personal data that will be processed exclusively to respond to the request.

Personal data provided by users / visitors will be communicated to third parties only if the communication is necessary to comply with the requests of the users / visitors themselves.


3) Cookies


Various technologies can be used on our website to improve it and make it easier to use, effective and safe. These technologies allow us, or third parties operating for us, to detect data automatically. Examples of such technological solutions are cookies.

We do not use cookies to transmit information of a personal nature, nor are used persistent cookies of any kind, or systems for tracking users.

The use of session cookies (which are not stored permanently on the user’s computer and disappear when the browser is closed) is strictly limited to the transmission of session identifiers (consisting of random numbers generated by the server) necessary to allow safe browsing and efficient site.

The session cookies used on this site avoid the use of other technologies that could compromise the privacy of users’ browsing and do not allow the acquisition of personal identification data.



To manage, disable and delete cookies through browser settings


Consult the user manual of the browser you use to find out how to manage, disable or delete cookies. We indicate below how to find the instructions provided by the manufacturers of the most popular browsers:



Data provided by you


In addition to the data collected automatically we also process the data you have provided. Below is an exemplary but not exhaustive list: your contact details, including company name and VAT number or for physical persons name and surname and tax code, address (to be indicated on the invoice and delivery address for the goods), e-mail and fax address, website and date of birth, your telephone number or mobile phone number for physical persons, if there is a need to ask you questions or for any inquiries regarding your order; other information necessary to process your order: for example information on the products you ordered, information on your bank account, iban and swift; if you have contacted customer service, the related information and the history of these contacts.

All these data have in common the fact that they have been provided by you. This information will be used for the purposes described in this Policy. You have the right to rectify your personal data at any time or to prevent them from being processed. (see the section Rights of the data subject).



How the data collected is used: purposes


We will use your personal data for purposes related to your purchases: for example, to communicate to you the status of your purchases and or deliveries. We may use your data to verify, availing ourselves of third party information, your creditworthiness.

If you have provided us with your personal data, for example on the occasion of a promotional initiative, an event, it is possible that we send you e-mails or other messages relevant to the service you have requested.

If you have contacted customer service we will use your personal data (including the history)

relating to your contacts and calls) in order to facilitate the processing of your requests and

provide you with the best service possible.

If you have communicated your personal data during the sale of a product, we will inform you about similar products and services. If necessary, we will contact you after the sale of a product or service

to know what you think. In case of interruption of a sales operation, we will send you an email to notify you. You can cancel at any time, free of charge and with immediate effect, from the list of recipients of these communications: just send an e-mail.

Subject to your explicit consent, we can contact you via the contact details provided by you (by

ordinary mail, e-mail, SMS, telephone or other electronic means) for marketing, advertising and

surveys on behalf of Gloria Giannelli. It will be, for example, information on products,

e-commerce activities, special offers, promotional initiatives, or the opening of Gloria Giannelli shops in in your area and on their activities. To be able to communicate information of interest to you, data on your interaction with Gloria Giannelli will be analyzed and used (for example your purchases in physical stores of Gloria Giannelli, your participation in loyalty programs, your evaluations and product reviews, the history of your contacts with customer assistance, the one that clicked / opened from the newsletter, the types of newsletters you have asked to receive, your participation in promotions or events. We can provide your contact details to third parties for marketing, advertising and opinion polling. In the section Rights of the data subject can read information about your rights, for example on how to revoke your consent or correct your personal data.


Personal data will be processed for the following purposes:

  1. functional to the fulfillment of legal obligations, regulations or required by the community legislation;
  2. execution of the contract or to fulfill, before the execution of the contract, its specific requests in relation to the marketing and export of its articles
  3. management of customers and any purchase orders and related administrative activities, with related processing, in compliance with current legislation, invoices and shipments.
  4. preparation of measures aimed at protecting against credit risk, including activities aimed at identifying the economic / solvency of the Client, either before or during the contractual relationship. Gloria Giannelli can verify that the bank / postal details supplied are correct.
  5. related to the carrying out of activities aimed at the preparation of studies and market research, to the completion of direct sales activities, including telephone, for sending commercial information, as well as for sending advertising / informative material, made with “traditional” methods (by way of example, paper mail and / or call with operator) or through “automated” contact systems (by way of example SMS and / or MMS, telephone calls, e-mail, fax) pursuant to art . 130, c. 1 and 2, Privacy Code and Regulation (EU) 2016/679. The interested party may at any time oppose the treatment by sending a request to the email:
  6. related to the performance, by third parties, commercial partners, to whom Gloria Giannelli can communicate / transfer the acquired data, for the performance of activities aimed at the preparation of studies and market research, to the completion of direct sales activities , also by telephone, or by placing products, for sending commercial and interactive information, as well as for sending advertising / informative material, made using “traditional” methods (by way of example, paper mail and / or call with operator ) or through “automated” contact systems (by way of example SMS and / or MMS, telephone calls, e-mails, faxes) pursuant to art. 130, c. 1 and 2, Privacy Code “and of Regulation (EU) 2016/679;
  7. Management of litigation (contractual breaches, warnings, transactions, debt collection, arbitration, judicial disputes)



Processing of personal data: mandatory consent and optional consent


The processing of personal data is generally permitted only with the consent of the interested parties, which must be free, informed, expressed in a specific form and documented in writing. The interested party is free to provide personal data from time to time requested; their failure, partial or incorrect conferment could make it impossible to provide the requested services (art 7 GDPR).

The acquisition of consent to the processing of personal data is necessary for all the above-mentioned treatments connected and / or necessary to fulfill legal obligations, to the community legislation, to fulfill obligations arising from a contract of which the interested party is part or to fulfill, before the conclusion of the contract, specific requests of the latter (purposes: points 1-2-3-4-7).

The consent to the processing of personal data for the purposes referred to in paragraphs 5-6 is optional and may be revoked at any time in the manner described in the section “ Rights of the data subject ” of this statement. Any refusal by the interested party to answer for points 5 and 6 will make it impossible for us to send advertising material and carry out promotional activities. At any time you may revoke your consent to receive previously released commercial communications, both from Gloria Giannelli and from third-party companies, as follows:

By sending a request to



Methods of treatment and conservation


Personal data are processed using paper, computerized, telematic and automated tools

including profiling (art 22 GDPR); Profiling can be done using individual or identifying data (eg personal data), or aggregated data deriving from individual personal data. All in compliance with the guarantees of confidentiality and security measures required by current legislation, with logics strictly related to the purposes of the processing.

Specific security measures are observed to prevent data loss, illicit or unlawful use and unauthorized access.

The data retention period is related to the purpose of the processing in progress. Gloria Giannelli will not hold personal information any more than is necessary to fulfill the purposes for which such information has been processed, including the security of our processing procedure in accordance with regulatory and legal obligations (eg control, accounting and preservation legal terms), the management of disputes and for the determination, practice or defense of legal rights in those countries in which we carry out business activities.


Information revelation


One of our fundamental principles is our commitment to treat your data with caution and confidentiality. We will never sell your data to third parties. Your data may be disclosed to third parties only in the event that the law imposes it and on condition that it is permitted by the laws in force.

It is possible that we use service providers and data processors working on the orders of Gloria Giannelli. They are operators who provide hosting and maintenance services, analysis services, e-mail messaging services, delivery services, payment management, solvency verification, address verification, etc. These third parties are allowed access to the personal data they need for their specific services. Service providers and data processors have a contractual obligation to process this information in the most confidential manner. The contract prohibits them from using data for purposes other than those specified in the contract. Gloria Giannelli has put in place what is necessary for our service providers and processors working for Gloria Giannelli to protect the confidentiality of your data.



Categories of subjects which could come to knowledge of User data


In addition to Gloria Giannelli. some processing of the user’s personal data may also be processed by third parties, including the companies to which Gloria Giannelli entrusts or may entrust certain functional activities for consulting the site. These subjects will act as independent Data Controllers or as Data Processors. In the latter case, the Data Controller will provide the Managers with appropriate operating instructions with particular reference to the adoption of minimum security measures, in order to guarantee the confidentiality, integrity and security of the data. The user’s data may also be disclosed to the Judicial, Administrative or other public entity entitled to request them, in the cases provided by law.

For the pursuit of the aforementioned purposes, Gloria Giannelli may communicate and process the personal data of the data subject, in Italy and abroad, including countries not belonging to the European Union, to third parties with whom it has relationships: will provide them with only the information necessary to perform the services required by taking all measures to protect your personal data (art 44 GDPR).

Personal data may also be known by employees, self-employed, project workers, occasional, consultants, temporary workers, collaborators of Gloria Giannelli who have been specifically appointed / designated managers or persons in charge of processing. Accounting and billing staff; employees in the marketing of goods / services; agents and representatives.

The above data may be transferred and communicated to the category of subjects indicated below: companies operating in the transport sector, Poste Italiane and other correspondence companies, banks and credit institutes, debt collection companies, law firms, companies insurance, professional offices and / or companies and / or associations of companies and entrepreneurs who provide us with certain accounting and / or tax services, social security institutions, etc.



Rights of the data subject


Gloria Giannelli reminds the interested party that, pursuant to art. 7 of the Privacy Code, Legislative Decree 196/03 and the 2016/679 regulation, it is possible, at any time, to obtain confirmation of the existence of the data and to know its content and origin, as well as the logic on which the processing is based, verify its accuracy or request its integration or updating, or correction.

Pursuant to the same article, the interested party has the right to request cancellation, transformation into anonymous form or blocking of data processed in violation of the law, and to oppose in any case, for legitimate reasons, to their treatment.

For treatments relating to direct marketing (in “traditional” and “automated” form) it will always be possible to withdraw consent and exercise the right to object. The opposition, in the absence of a contrary indication, will be referred to both traditional and automated communications. For the purposes of exercising the above rights, a request must be sent to the email address.



Your rights


If you provide us with your personal data through our website or other channels, this is absolutely voluntary. If you choose not to provide the requested information, you may lose several opportunities available to customers. There are cases in which only those who have sent us the necessary personal data can order products, take advantage of certain services and take advantage of activities and offers available on our website. Given the importance of transparency and fairness for us, we offer different options, adapted to the circumstances, to help you maintain control of your data. These options may include viewing and editing your data online. There may also be the possibility to unsubscribe or receive information on the data stored by us by writing to the email address:



Right to request information


You have the right to receive at any time information on the personal data stored about you, on their origin and on the recipients, as well as on the purposes for which they have been stored.

Information on stored personal data can be obtained by contacting us at the following e-mail address: The subjects to whom the personal data refer have the right at any time to obtain confirmation of the existence or not of the data and to know its content and origin, verify its accuracy or request its integration or updating ( Article 7 of Legislative Decree 196/03 and of 2016/679 regulation).



Right of rectification


You have the right to rectify, supplement, update, delete your personal data stored or to have it blocked. Within four weeks of receiving your request we will inform you if, and if so, to what extent we will meet your request. If, for some reason, we are unable to satisfy your request, we will inform you of the reasons (Article 7 of Legislative Decree 196/03 and art. 12 and 16 GDPR).



Right to oppose and cancel your registration


Pursuant to the same article, you have the right to request cancellation, transformation into anonymous form or blocking of data processed in violation of the law, and to oppose in any case, for legitimate reasons, their processing (Article 21 GDPR).

The e-mails sent by Gloria Giannelli that contain, for example, a newsletter or marketing messages, offer the possibility to stop the receipt of such e-mails (unsubscribe). If you do not want to receive our e-mails anymore, just send an e-mail to “unsubscribe” and we will immediately stop sending you e-mails.

If you no longer wish to receive promotional information and sales offers in general, not even by ordinary mail, e-mail, SMS, telephone or other electronic means, or if you wish to revoke your consent, you can do so at any time by writing to Gloria Giannelli Via Don Giovanni Minzoni, 13 Volterra PI 56048 Italy indicating as a reference: “data protection”, or by sending an e-mail to In case of doubt about your identity it is possible that you will be asked for an identification document (eg a photocopy of your identification document) (art 17 GDPR).



Information security and data integrity

We have adopted appropriate technical and organizational measures to protect personal data from accidental or illicit events that cause its destruction, loss, alteration, and unauthorized use, disclosure or access, especially where the processing involves the transmission of data through a network and against any other form of unlawful processing and abuse.



Protection of personal data of minors


The protection of children’s personal data is extremely important. Gloria Giannelli is aware of her obligation to protect the privacy of minors, and refuses to disclose data of children under 16 years. We invite parents and other tutors to surf the Internet and send e-mails with their children and to use the Internet responsibly. If a child under the age of 16 attempts to provide information from their data from the beginning, they must ask for the consent of the parent. The data sent by the minor, or in any case related to him, detected during his visit (eg through cookies) can be used as described above.

If a child under 16 tries to send his / her data through the form / card, this will be rejected, with the communication that you do not accept such requests from under 16s. For this reason we ask that parents and other guardians verify and follow the use of the Internet by minors, for their safety (Article 8 GDPR).



How to contact us


The controller of the personal data processing is: Gloria Giannelli based in Via Don Giovanni Minzoni, 13 Volterra PI 56048 Italy – tel. 0039 0588 84030 – email:

It is possible to know an updated version of this document and the updated list of data processors, by contacting the owner directly..



Changes to this disclosure


Gloria Giannelli has pledged to adopt the fundamental principles of data protection and considers the protection of personal data as a natural duty. Therefore we frequently review our policies regarding the protection of personal data to make sure that they are free from errors, clearly visible on our website and include all the necessary information, and to verify that they are strictly observed, and comply with the principles of legislation on this matter. This information on the protection of personal data may undergo changes in the course of time designed to keep it up to date with the evolution and new opportunities of the Internet and to ensure its compliance with current legislation. Without your explicit consent, we will never apply restrictive provisions for the rights that are recognized in this statement. Significant changes to this statement will be announced on our website at the same time as the updated version of the Personal Data Protection Notice is published.