Terms and Conditions



Gloria Giannelli Ditta Individuale is not responsible for any damage or loss, direct and / or indirect, deriving from the sale of the items proposed in the published catalog, even for delayed and / or non delivery of the product, or for any other fact not directly attributable to our company.

Gloria Giannelli Ditta Individuale (Individual Company) assumes no responsibility for loss of items after delivery.



Privacy Policy


The Customer is protected by Italian legislation regarding the Privacy Policy (Legislative Decree 196/2003).



Technical information


Gloria Giannelli reserves the right to modify / adapt the technical information of the products in the catalog of the site www.gloriagiannellialabastri.com, even without any prior notice.

The images relating to the articles are indicative, the characteristics of the objects delivered may be slightly different from the photos presented in the catalog.



Product Availability


Gloria Giannelli Ditta Individuale (Individual Company) reserves the right to accept or not the orders that will be made and in any case until the goods are exhausted.

The items on sale may be temporarily unavailable, in which case Customers will be notified via e-mail within a maximum of seven days from receipt of the purchase order. Usually we are always able to send every item from our catalog in maximum 30 days. You will find the exact production times on the confirmation that we will send when ordering. Possible delays in delivery may occur due to the performance of customs procedures.



Product information


All our products are unique and original pieces and are accompanied by a hand-made certificate containing the instructions for the cleaning and care of the object.

In case a reproduction of a sold out article is desired, since the pieces are entirely made by hand, the processing times may be relatively long and the reproduction cannot in any case be identical to the original.

Please bear in mind that all natural materials are different. The grains, the color, the tone can vary from piece to piece due to the nature of the alabaster stone we use. The white alabaster can have gray or brown grains and the color of the agata alabaster has many nuances ranging from very pale shades to intense brown. This is not to be considered a defect but the very beauty of the natural material.

We have done everything possible to make the colors of our products as truthful as possible on our website. Unfortunately, the color you will see also depends on the monitor, we cannot guarantee that it accurately reproduces the color of the product we deliver. All measures are indicative being since all our products are handcrafted, however we will do everything possible so that they are similar to those agreed by email.

In any case, before the shipment, photos of the purchased product will be sent for further confirmation.



Payment methods


The accepted payment methods are PayPal and bank transfer. The data to make the payment will be communicated individually.



Shipping and rescission


The ordered items will be shipped with the agreed shipping method.

The goods travel at the risk of the purchaser, therefore the Customers any claim of damage to the goods must be notified immediately upon receipt of the goods, signing the receipt with reserve, indicating the type of damage.

The Customer is protected by Italian law regarding the Right of rescission  (Legislative Decree 15/01/92 No. 50).


Information for the consumer according to the Legislative Decree of 22 May 1999, n. 185 (in the Official Gazette, 21 June, No. 143). – Implementation of Directive 9l / l / EC on the protection of consumers in respect of distance contracts.

The supplier of the requested services or products is Gloria Giannelli Individual Company Fiscal Code GNNGLR59T60M126R, VAT number 00693310500 in the person of the legal representative with registered office in Via Don Giovanni Minzoni, 13 Volterra PI 56048 Italy- tel 0039 0588 84030 – email: g.giannellialabastri@gmail .com

Pursuant to Article 5 of Legislative Decree 185 of 1999, the customer has the possibility to withdraw from the contract / order stipulated on the Internet without any penalty and without having to give any explanation, in compliance with the following conditions:


– For lack of the essential condition of integrity of the good (packaging and / or its content)


In the case indicated above, the customer will return the purchased good to Gloria Giannelli.

Customers who purchase with VAT number and those who purchase customized goods can not exercise the right of rescission.

In order to exercise this right of rescission, within a period of 10 (ten) working days from the reception of the ordered products, the customer must send a registered letter with return receipt to the address below. The Communication may be sent, within the same term, also by email.

The Communication must contain:

– the manifestation of willingness to make use of the benefit granted by Legislative Decree No. 185 of May 22, 1999

– the indication of the product (s) for which you decide to exercise the right of rescission

– data relating to your bank account (this is to allow the restitution of the sum).

To obtain a refund of the amount, the customer must, at his own expense, return the products purchased to the following address:


Gloria Giannelli

Via Don Giovanni Minzoni, 13

Volterra PI Italy

Tel. 0039 0588 84030

email: g.giannellialabastri@gmail.com



The return shipment must take place within ten working days from the receptiont of the goods and can be delivered via any carrier / courier / forwarder that the customer deems most appropriate.

Method of reimbursement of the compensation: Gloria Giannelli will refund the amount by bank transfer (or other form of payment) in the shortest possible time, and in any case within 30 days from receipt of the Communication.

It is expressly understood that the costs of returning the product to Gloria Giannelli will be charged to the customer.